Inspect all packages at the time of delivery BEFORE signing the receipt of shipment (Bill of Lading), and declare any and all (no matter how small) damage on the Bill of Lading.
Damaged furniture and or furniture cartons must be refused upon delivery to insure proper reshipment of goods. Please contact both the shipping company (old dominion , Estes, yellow, etc) and Bedbathstore immediately with all damage and refusal information. All visible damages to packaging should be noted on delivery receipt and refused and returned to shipper. (example: open boxes, torn packaging, items sticking through boxes)
All notations of damages must be written on proof of delivery at time of delivery. The proof of delivery must be signed by the customer and the driver. The driver should call the terminal if package is damaged and an OSD number will be given to the driver and the customer. A copy of the proof of delivery must be sent to bedbathstore.com to issue a re-order or necessary credit.
THE BILL OF LADING IS A BINDING CONTRACT! If you simply sign it without documenting any damage, then you are acknowledging receipt of the shipment in good and acceptable condition.
Without proper damage notations on the Bill of Lading, the freight carrier will not accept any damage claims filed against the shipment. If we cannot file a damage claim on the customers behalf, then the only option for replacement merchandise is at the customers cost.